Warranty Policy For Used Items:
Most used items carry a 90 day replacement warranty (Some Clearance items carry a 30 day warranty only). If within 90 days from the date of the invoice date (or 30 days for items with 30 day warranty), the product fails, we will send a replacement item. If the item is no longer available we reserve the right to substitute with another Item of similar or greater functionality & price. In the event that compatible product is no longer available we may at our discretion give a refund of product purchase price (shipping not included)! Replacement items will be sent upon receipt & testing of returned product, in some cases we may need to return the product to the manufacturer & wait for the manufacturer to return the repaired/replaced product to us before we can send you a replacement. Customer is responsible for shipping cost of items sent back to us. You must call first to receive a Return Authorization number, we will not accept any returns without a Return Authorization number. In addition we will not accept any COD returns, all returns must be shipped, pre-paid & insured we are not responsible for lost or damaged shipments. We will not pay for any other costs incurred such as lost time or contractor bills for installation/repair or any other costs that you may incur.

We are not responsible for damage or failure due to use, mishandling or improper use/configuration of our products.

Returning Products For a Refund:
If you get a product & find out that it does not suit your needs or wish to return it for any other reason our refund policy is as follows: If you call us within the lesser of either 7 days from the time you get your product or 10 days from the invoice date, & get a confirmed RMA number, we can issue you a credit less 25% restocking fee for the item you purchased (shipping charge not included), provided the following conditions are met. The conditions to this are:

a. This return policy does not apply to CPUs, Memory or Custom SCSI Cables,
these items are returnable only for warranty repair & exchange for same item

b. Items must be received no later than 14 days from invoice date
if items are received later, restocking fees or cancellation of RMA will apply.

c. Items must be returned in like new condition with all packaging & accessories.
Items must not have any customer damage to them or be worn or damaged in any way.

d. Items must be returned properly packaged to ensure safe arrival & must be sent via an insured carrier so that the customer can file claim with shipper in the event of lost or damaged goods.

e. We will accept returns up to 30 days from date of invoice, with a 25% restocking fee, We can issue you an RMA up to 29 days from date of invoice however a 25% restocking fee will be charged.

d. We will not accept any returns for credit after 30 days from invoice date. After 30 days from invoice date returns will only be accepted for warranty service to repair/replace the item, according to our above listed warranty policies.

e. Dell Equipment such as, but not limited to, PowerVault Storage systems, PowerEdge Servers and associated hardware are not returnable.

If any of the previous conditions are not met, we reserve the right to charge a restocking fee or to refuse the return. We also reserve the right to charge an extra fee in addition to the restocking fee for any items or accessories that arrive to us in damaged condition or are missing. If you have paid for your order via credit card, then a credit will be issued back to the credit card that you purchased the items with. If you ordered you items via COD, then a check will be mailed to you. For other forms of payment such as Paypal etc, credit will either be given back to the account you paid with, or a check will be mailed to you at our discretion. We will not pay for any other costs incurred such as lost time or contractor bills for installation/repair or any other costs that you may incur.

DOA Money Back Guarantee - Does not apply to Dell Equipment:
If item fails within 7 days of invoice date and a Return Material Authorization (RMA) is confirmed within 10 days of invoice date, a full refund of product price & the shipping cost that was originally charged on your invoice, (UPS ground shipping costs only, express shipping costs not refundable) will be credited via the method of original payment. Items that fail due to customer misuse or damage are not eligible for this refund.
The customer will be responsible for all shipping costs for the returned products. The returned product must arrive at our location within 7 working days from the date the date the RMA number is issued. Items must be securely packaged to ensure safe arrival & must be returned with all accessories in like new undamaged condition or restocking fees & other charges will apply. 14 calendar days after the invoice date, your only option is to pay the 25% restocking fee when merchandise is returned. Don't be late shipping the returned item, thanks. (Several customers have waited in excess of a month and demanded a full refund. Due to excessive price changes this industry has experienced over the past ten years, we are forced to limit your return options due to a select few who buy an item, watch the price drop 10-20 percent over the course of two months and then try to demand a full refund.) This guarantee does not apply to any Dell equipment (see below).

We are not responsible for damage or failure due to use, mishandling or improper use/configuration of our products. We will not pay for any other costs incurred such as lost time or contractor bills for installation/repair or any other costs that you may incur.

DOA for Refurbished Dell Equipment and non-Dell factory warranted Dell Equipment:
All Dell Factory Refurbished equipment such as, but not limited to PowerEdge and PowerApp servers or PowerVault Storage, is covered in the event of failure by the applicable warranty by Dell warranty. 
In the event of refusal by Dell to replace components on a Dell warrantied system.  Scsistuff will replace the parts with a next business day shipment.  All non-Dell factory warranted equipment covered by SCSISTUFF, LLC is covered by shipment of replacement parts. We will not pay for any other costs incurred such as lost time or contractor bills for installation/repair or any other costs that you may incur.

Other Important Exclusions:
Our sole liability is limited to the purchase price of the product.
We are not responsible for an incidental liabilities due to failure of a product
to work, work as specified, or any other damages resulting from the use of a product
including damages caused by the product or use of the product. We will not pay for any other costs incurred such as lost time or contractor bills for installation/repair or any other costs that you may incur. We will not pay for any other technical support costs / repair costs or contractors that you hire for any reason.

Shipping Address:
SCSISTUFF, LLC.
800 Industrial Blvd, Suite 300
Grapevine, TX 76051

Send mail to orders@scsistuff.com with questions or comments about this web site.
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